Responsible Gaming
at kintaka

1. Age Restriction Policy

kintaka operates a strict 18+ only policy across every game, betting market, and feature available on the platform. Gambling is not suitable for anyone under the age of 18, and kintaka takes its obligation to prevent underage access extremely seriously. This policy applies to all players in Bangladesh without exception.

During registration, every new kintaka account holder is required to confirm that they are 18 years of age or older. kintaka additionally conducts Know Your Customer (KYC) identity verification checks to confirm the age, identity, and residency of players. Where a player is unable to provide satisfactory verification documents — including a valid National ID card, passport, or other government-issued document — their account will be suspended pending resolution.

If kintaka has reasonable grounds to suspect that an account is being operated by or on behalf of a person under the age of 18, that account will be immediately suspended and any winnings generated during the period of underage play will be withheld in line with kintaka's Terms and Conditions.

2. Recognising Problem Gambling

For the overwhelming majority of players, gambling on kintaka is a form of entertainment enjoyed within a comfortable budget and time allocation. However, for some individuals, gambling can begin to feel compulsive or out of control. Recognising the early warning signs is the most important step toward getting help before the situation escalates.

Ask yourself honestly whether any of the following statements apply to your gambling behaviour. If more than two or three of these resonate with you, we encourage you to reach out to kintaka support or one of the external organisations listed in the Support & Resources section below.

Problem gambling can affect anyone regardless of their income, education, or background. It is not a sign of weakness or lack of willpower — it is a recognised behavioural condition that responds well to support and intervention. kintaka treats all responsible gaming enquiries with complete confidentiality and without judgement.

3. Player Protection Tools

kintaka provides a suite of practical responsible gaming tools that place control directly in your hands. These tools are available free of charge to every registered player and can be set up or adjusted by contacting our support team at [email protected]. The tools below are designed to complement each other — you may use any combination that suits your personal circumstances.

4. Deposit & Spending Limits

Managing how much money flows into your kintaka account is the most direct way to keep gambling within a budget you are comfortable with. kintaka's deposit and spending limit system is designed to be easy to activate and transparent in how it operates.

Reductions to any limit take effect immediately to ensure maximum protection. Increases — which represent a loosening of your chosen restrictions — are subject to a mandatory cooling-off period before they apply. This asymmetric design is intentional: kintaka makes it easy to restrict your activity but deliberately slower to expand it, giving you time to reconsider.

All limits apply across all payment methods supported on kintaka, including bKash, Nagad, Rocket, and Upay. You cannot bypass a limit by using a different payment channel during the same period.

5. Time-Out & Cooling-Off

A time-out is a temporary pause on your kintaka account. It is best suited to players who feel they need a short break to regain perspective — perhaps after a losing streak, a stressful period in their personal life, or simply because they have been playing more frequently than they would like. Unlike self-exclusion, a time-out is a reversible measure with a defined end date.

kintaka offers time-out periods of the following durations:

• 24 hours — a one-day pause, ideal for an immediate cooling-off after an emotional session.
• 48 hours — a two-day break allowing the weekend to pass without temptation.
• 7 days — a full week away from the platform, useful if gambling is beginning to feel habitual.
• 30 days — a month-long pause that gives you meaningful time and distance to evaluate your gambling habits objectively.

During a time-out, your kintaka account remains intact. Your balance, history, and preferences are preserved exactly as you left them. However, you cannot log in, place bets, make deposits, or access any real-money features of the platform. All promotional communications from kintaka will also be suspended for the duration of your time-out.

To activate a time-out, email [email protected] from your registered email address specifying the duration you require. kintaka support will activate the time-out within one hour of receiving your request and send you a confirmation. If you feel you need a longer or permanent break, please refer to the self-exclusion section below.

6. Self-Exclusion

Self-exclusion is kintaka's most powerful responsible gaming tool. It is designed for players who recognise that gambling has become a problem and who want to close access to their account for an extended period as part of taking control of the situation. Self-exclusion is a serious step, and kintaka treats all self-exclusion requests with the highest degree of care and confidentiality.

When you self-exclude from kintaka, the following actions are taken immediately:

• Your account is locked and you are logged out of all active sessions.
• You cannot log back in, deposit funds, place bets, or access any real-money feature of the platform for the full duration of your exclusion period.
• All marketing and promotional emails, SMS, and other communications from kintaka to your registered contact details are suppressed.
• Any pending bonus offers or promotional credits associated with your account are cancelled.
• Funds in your account balance at the time of self-exclusion remain available for withdrawal. kintaka will process any outstanding withdrawals to your registered payment method.

Self-exclusion periods available on kintaka are 6 months, 1 year, 2 years, 3 years, and indefinite. If you choose an indefinite exclusion, your account will not be reopened unless you contact kintaka after a minimum of 5 years have elapsed and complete a formal review process that includes a cooling-off confirmation period.

To self-exclude, email [email protected] with the subject line "Self-Exclusion Request" from your registered email address and specify your preferred exclusion duration. kintaka will process your request within one hour, 24 hours a day, 7 days a week.

7. Support & Resources

If you are concerned about your own gambling habits or those of someone you care about, kintaka strongly encourages you to seek support. You do not need to be in crisis to reach out — early conversations are far more effective than waiting until a situation has become unmanageable. The following resources are available to players in Bangladesh.

8. Safer Play Tips

Whether you are a new player or a long-standing kintaka member, the following practical principles can help you keep gambling enjoyable and within healthy boundaries. These are not restrictions — they are habits that experienced, responsible players tend to follow naturally.

• Set a budget before you play and treat it as the cost of your entertainment. Decide in advance what you can afford to lose and stop when you reach that amount — regardless of the outcome of individual bets.
• Never gamble with money you need for rent, food, utility bills, school fees, or any other essential expense. Gambling funds should always come from your discretionary entertainment budget.
• Accept that losses are part of the game. Every casino game and betting market has a built-in house edge. Over time, most players lose more than they win — this is the mathematical reality of gambling, and it should factor into how you approach your sessions.
• Do not chase losses. The impulse to place a larger bet to recover a loss is one of the most common pathways from recreational gambling into problem gambling. If you have reached your loss limit for the session, log out and step away.
• Set a time limit for each session and respect it. It is easy to lose track of time during an engaging game or a tense cricket betting market. Use kintaka's session time limit tool or set an external alarm.
• Take regular breaks. Standing up, stretching, and stepping away from the screen — even for just five minutes per hour — helps maintain perspective and reduces the immersive pull of continuous play.
• Never gamble when you are emotionally distressed. Gambling while stressed, angry, grieving, or anxious is associated with significantly higher rates of impulsive and high-risk betting behaviour. If you are going through a difficult time, kintaka recommends waiting until your emotional state is settled before playing.
• Balance gambling with other activities. A healthy relationship with gambling means it is one leisure activity among many — not the primary or sole source of excitement, social connection, or stress relief in your life.
• Talk to someone you trust if gambling begins to feel like something other than entertainment. A candid conversation with a friend, family member, or support professional costs nothing and can make a significant difference.