kintaka Privacy Policy

1. Data We Collect

kintaka collects personal data through several channels — directly from you when you register and interact with the platform, automatically through your use of the site, and from third-party identity verification and payment service providers. The categories of personal data we collect are set out below.

kintaka does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where identity verification documents incidentally contain such information. Where this occurs, we process only the minimum information necessary to complete identity verification and do not use such data for any other purpose.

2. How We Use Your Data

kintaka uses the personal data we collect for specific, clearly defined purposes. We do not use your data for purposes beyond those listed here without first obtaining your consent or being required to do so by applicable law.

• Account creation and management: Your identity and contact data are used to create and maintain your kintaka account, verify your identity in compliance with our KYC obligations, and enable you to log in and manage your account settings.
• Payment processing: Financial data is used to process deposits via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to verify and execute withdrawal requests to your registered payment method.
• Delivering gaming services: Gaming activity data enables kintaka to provide the games and betting services you access, maintain accurate game records, resolve disputes over game outcomes, and ensure fair play across the platform.
• Fraud prevention and security: Technical data and usage data are analysed by kintaka's risk systems to detect and prevent fraudulent activity, account takeover attempts, money laundering, and other security threats. This processing is fundamental to protecting both you and other players on the platform.
• Legal and regulatory compliance: kintaka processes identity, financial, and gaming activity data as necessary to comply with applicable anti-money-laundering obligations, reporting requirements, and lawful requests from competent authorities.
• Responsible gaming monitoring: kintaka analyses gaming activity and session data to identify behavioural indicators that may suggest a player is experiencing gambling-related harm, enabling us to make timely responsible gaming interventions. This processing is carried out in your interest.
• Customer support: Communications data is used to respond to your support enquiries, resolve complaints, and maintain records of interactions for quality assurance and dispute resolution purposes.
• Marketing communications: With your consent, kintaka may use your contact data to send you promotional offers, bonus announcements, tournament invitations, and news relevant to Bangladeshi players — including BPL and IPL cricket promotions during the season. You may withdraw consent for marketing communications at any time by contacting [email protected].
• Platform improvement: Usage and technical data are used in aggregate, anonymised form to understand how players navigate kintaka, identify areas for improvement, and inform product development decisions.

3. Data Sharing & Disclosure

kintaka does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the purpose in question.

• Payment service providers: When you make a deposit or request a withdrawal, kintaka shares the minimum necessary financial data with your chosen payment provider — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, or Islami Bank — to process the transaction securely.
• Identity verification partners: kintaka works with third-party KYC and identity verification service providers to validate government-issued documents and confirm that players meet our age and identity requirements. These providers process your data solely on kintaka's behalf and are contractually prohibited from using it for any other purpose.
• Game software providers: Games delivered on kintaka's platform by providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may involve the transmission of game session data (but not financial or identity data beyond what is technically necessary) to the provider's game server in order to run the game correctly.
• Analytics providers: kintaka uses third-party analytics tools to process aggregated, anonymised usage data for platform improvement purposes. Individual players are not identifiable from this data.
• Legal and regulatory disclosure: kintaka may disclose your personal data to competent authorities, regulators, law enforcement agencies, or courts where required to do so by law, court order, or lawful request. We will notify you of any such disclosure where we are legally permitted to do so.
• Business transfers: In the event that kintaka undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change in how your data is handled before it takes effect.

4. Cookies & Tracking

kintaka uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to remember your preferences, and to understand how players use the site so that we can continue to improve it.

A cookie is a small text file placed on your device when you visit a website. Cookies are not programs and cannot carry viruses or malware. The following categories of cookies are used on kintaka:

You may adjust your browser settings to block or delete cookies at any time. Please be aware that disabling strictly necessary cookies will impair your ability to use the kintaka platform, including logging in and processing transactions. Disabling functional or analytics cookies will not affect your ability to play but may reduce the personalisation of your experience.

5. Data Retention

kintaka retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or for as long as is required or permitted by applicable law. The retention periods for each category of data reflect the nature of our obligations and the legitimate interests of both kintaka and you as a player.

• Account and identity data: Retained for the duration of your active kintaka account and for a minimum of five years following account closure, to satisfy our anti-money-laundering record-keeping obligations.
• Financial transaction data: Retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping requirements applicable to payment service operations.
• Gaming activity records: Retained for a minimum of three years from the date of each gaming session. Aggregated, anonymised gaming data may be retained indefinitely for platform analytics purposes.
• KYC verification documents: Retained for five years following account closure or the conclusion of any regulatory investigation in which the documents were relevant, whichever is later.
• Customer support communications: Retained for two years from the date of the last interaction in a support ticket, or until any associated dispute is fully resolved if that is later.
• Marketing consent records: Retained for the duration of your consent and for one year following withdrawal of consent, to demonstrate compliance with marketing consent requirements.
• Technical and usage data: Retained in anonymised or pseudonymised form for up to 24 months for analytics and security monitoring purposes.

Upon expiry of the applicable retention period, kintaka will securely delete or anonymise your personal data. Where technical constraints make immediate deletion impractical, the data will be isolated from active processing and scheduled for deletion at the earliest practicable opportunity.

6. Your Privacy Rights

kintaka respects your rights as a data subject. You are entitled to exercise the following rights in relation to the personal data that kintaka holds about you. To exercise any of these rights, please contact kintaka at [email protected] with the subject line "Privacy Rights Request — [right being exercised]". kintaka will respond within 30 days of receiving a valid request.

7. Data Security

kintaka takes the security of your personal data seriously and employs a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure. No platform can guarantee absolute security, but kintaka's security programme reflects current industry standards for online gaming and financial services platforms serving the Bangladesh market.

• 256-bit SSL/TLS encryption: All data transmitted between your browser or device and kintaka's servers is encrypted using 256-bit SSL/TLS technology. This protects your login credentials, personal information, and financial data in transit.
• Encrypted data storage: Sensitive personal data — including identity documents, payment method details, and account passwords — is stored in encrypted form on kintaka's servers. Passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text.
• Access controls: Access to personal data within kintaka's systems is restricted to staff and systems with a legitimate operational need. Access rights are reviewed regularly and revoked promptly when no longer required.
• Fraud and anomaly detection: kintaka operates automated monitoring systems that analyse platform activity in real time to detect unusual patterns that may indicate account compromise, fraud, or money laundering. Alerts trigger manual investigation by kintaka's security team.
• Incident response: In the event of a personal data breach that poses a risk to you, kintaka will notify affected players without undue delay, describe the nature of the breach and the data involved, and outline the steps taken to address it. kintaka maintains a formal incident response plan reviewed on an annual basis.
• Vendor security: Third-party service providers who process personal data on kintaka's behalf are contractually required to maintain equivalent or higher security standards. kintaka conducts due diligence on new vendors before engagement.

8. Policy Updates & Contact

kintaka reviews this Privacy Policy periodically and will update it where necessary to reflect changes in our data practices, platform features, or applicable law. Where a material change is made, kintaka will notify registered players via the email address associated with their account at least 14 days before the change takes effect. Minor clarifications that do not materially affect your rights may be made without prior notice.

The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how kintaka handles your personal data. Continued use of the kintaka platform after a policy update takes effect constitutes your acceptance of the revised policy.

Data controller contact: For any questions, concerns, or rights requests relating to this Privacy Policy or kintaka's data practices, please contact the kintaka privacy team using the details below. All privacy correspondence should be directed to the email address shown, which is monitored continuously by a dedicated team member.

This Privacy Policy was last reviewed and updated in January 2026. The current version is always available at kintaka.net/privacy-policy.